Frequently asked questions
What is the return policy?
Our goal is for every customer to be totally satisfied with their purchase. If this isn't the case, let us know and we'll do our best to work with you to make it right.
Are any purchases final sale?
We are unable to accept returns on certain items. These will be carefully marked before purchase.
When will I get my order?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
Where are your products manufactured?
Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.
How much does shipping cost?
We offer free standard shipping on orders over $500. Below that threshold, a flat or calculated shipping fee applies at checkout.
What payment methods do you accept?
We accept major credit/debit cards (Visa, Mastercard, Amex, Discover), PayPal, Apple Pay, Google Pay, Shop Pay, and several local options depending on your region.
Are the paddles USAPA / USA Pickleball approved?
The majority of our paddles are USA Pickleball approved for tournament play (listed on the official approved equipment list or clearly marked on the product page). Always check the individual product description — we clearly indicate "USA Pickleball Approved" when it applies. Non-approved paddles are great for casual/recreational play.
How do I choose the right paddle for me?
- Beginners → Look for lightweight (7.0–8.0 oz), larger sweet spot, forgiving composite surface
- Intermediate → Medium weight (7.8–8.4 oz), good balance of power & control
- Advanced → Carbon fiber / thermoformed, 8.0–8.6 oz, elongated or textured for spin
Check our Paddle Buying Guide [link] for detailed help on weight, shape, grip size, core thickness, and spin potential.